FAQs

Q: What is physiotherapy?

A: Physiotherapy is the treatment of a physical ailment that may have been a result of an injury to muscles, ligaments, bones or joints. Physiotherapists are primary health care providers educated to assess, diagnose and provide treatment to individuals and help guide them through the recovery process.


Q: What should I bring to my first appointment?

A: Bring your doctor referral if you have one. For MPI and WCB claims please bring your claim number, date of accident, claim adjustor name if you know it.  Bring shorts or tank top, depending on whether we are looking at neck/upper limb problem or back/lower limb.  Don't worry if you forget, we have some you can use in the clinic.


Q: Who covers the cost of Physiotherapy?

A: Manitoba Public Insurance (MPI) covers physiotherapy if you have been in a car accident. www.mpi.mb.ca.

Workers Compensation Board (WCB) covers physiotherapy if you have been injured at work. www.wcb.mb.ca

Extended health benefit plans personal or spousal or both. Some of these include: Blue cross, Great West Life, Green Shield. Each plan varies in amount covered and it is best to phone your insurance ahead of time to inquire.

Manitoba Health covers physiotherapy in a public setting such as hospitals or schools. There are usually long wait lists. You may want to go to a private facility for 1 or 2 visits to get started while waiting for the public system. We can assist you in transferring your documents over to the hospital once ready.

We also accept cash, cheque, debit, Visa and Mastercard. Please note that you can save your receipts for income tax purposes.


Q: What do I need to know for my first appointment?

A: When you schedule your first appointment an intake form will be emailed to you.  Details such as your name, phone number and nature of the visit will be required.  If you can fill this out prior to the appointment then it will save some time, however this can also be done when you arrive at the clinic.  Please bring comfortable clothing and a pair of running shoes. We will provide shorts and gowns if needed. The physiotherapist will start with a detailed history, then conduct an objective exam and educate you on the findings of the objective exam and the working diagnosis. Next the physiotherapist will discuss the treatment plan and begin treatment and provide exercises if appropriate on the first visit. Please allow one hour for the initial appointment and 45min to one hour for all subsequent visits.


Q: What kind of physiotherapy treatment can I expect?

A: Your treatment provided will be determined based on the medical history, nature of the injury, and detailed biomechanical exam. Depending on your specific needs, treatment may include one or a combination of the following:

  • Education regarding your condition
  • Exercises and likely a home program, via Physitrack/PhysiApp
  • Taping, advice re: supports/braces as needed
  • Acupuncture
  • Manual therapy
  • Modalities such as therapeutic ultrasound,  TENS (transcutaneous electrical nerve stimulation), hot/cold packs.

Q: How many Treatments do I need?

A: On your first visit I will go over a treatment plan with you. We understand your time is important. It is always our goal to provide quality care and education to have you attend the clinic only the necessary amount needed.

To find out more or to arrange an appointment with us please call us on 204-230-0437 or send an e-mail to [email protected]